On July 3rd 2007, the Federal Commission of Mediation officially certified PMR Europe as a training center in civil and commercial mediation. The Federal Commission of Mediation also certified PMR Europe’s training programs.

On January 14th 2016, the Federal Commission of Mediation officially certified PMR Europe as a training center in social mediation (labor and workplace mediation).


The specificities of our certified trainings


  • Experience sharing: mediating and the teaching of mediation is our core business since more than 12 years


  • Practical tools to be used by the participants in their professional life and not limited to certification purposes


  • Combining knowhow with the development of self-knowledge : since the very first day of our training, we work primarily on the integration of these two dimensions: “art” and “science”


  • Working on transfering the theory to reality: being able to transfer and use the knowledge (tools, techniques,..) in other contexts



  • Personalized coaching: Groups limited to max 15 people


  • Interactivity: collective learning


  • Active, experimental learning: by role plays enabling the participants to use tools in a real life context


  • Tailor made and adaptive learning: we address each participant’s needs and follow the participant’s learning path over the course of the training


  • Coherence and continuity across modules: the same trainers train the group throughout the modules


  • Best practice techniques and tools: continuous renewal of our training modules and content by integrating everyday mediation experience, what we read and the trainings we follow.



Self-employed and businesses located in the Brussels’ region (the 19 municipalities) can benefit from 50% subsidies dedicated to trainings. Those subsidies are granted by the economic expansion of Brussels’ region. All information is available on the following link: http://werk-economie-emploi.brussels/en_US/business-support.

At your request and once registered, PMR Europe can send you the necessary documents for completing the subsidy file in electronic version.


What is mediation exactly?

Mediation is an alternative dispute settlement method, separate from traditional methods such as legal proceedings, arbitration, conciliation, traditional negotiation and collaborative law.

More precisely:

“Mediation is a confidential process of dispute settlement by which the parties, through a voluntary act, decide to be assisted by an independent impartial and neutral third party, the mediator. The role of the mediator is to assist the parties in negotiating, according to Principled Negotiation, within a formal framework voluntarily agreed by the parties. The aim is to reach a final “wise” integrative agreement.”


The characteristics of a formal mediation are the following:

  • The process
    The work is structured in interdependent phases of which the chronological order is of key importance
  • Confidentiality
    The parties contractually commit not to reveal what has been said, nor the written documents exchanged during the mediation session outside the scope of the mediation
  • Conflict resolution
    We are dealing with an overt conflict. We are no longer in the context of conflict prevention, even though the attitude of mediator, his/her tools and techniques can also be used to prevent conflicts.
  • Voluntary act
    The parties freely choose this alternative route to dispute settlement, they demand the mediator’s intervention, but can at any point in the process stop the mediation process.
  • A third party
    The mediator is an independent, impartial and neutral third party trained in mediation and certified by the Federal Commission of Mediation
  • Integrative negotiation
    The integrative negotiation distinguishes itself form the traditional negotiation on positions. In the latter, the parties and their legal advisers claim and cling to a position (a solution), fight with subjective argumentations to impose their position to the other party while trying to minimize any kind of concession. The emotions are instrumentalized or ignored in the process. The integrative negotiation, on the other hand, aims at exchanging relevant information between the parties and their advisers, identifying the issues at hand, identifying the interests and needs of each party (behind the emotions), exploring the different approaches to solving the issues, and negotiating on the basis of objective criteria favoring exchanges rather than concessions. The emotions are essential to build a climate of trust and the exchange of information, as well as to boost the creativity and the search of a sustainable solution fulfilling the interests of both parties (win/win).
  • The parties are free and responsible to act
    The parties know better than the mediator what their problems are and what can help them in solving these. The parties themselves elaborate their solution and decide in full knowledge of the relevant facts.
  • The integrative agreement
    The agreement meets the parties’ interests, makes use of existing or new resources for mutually beneficial solutions.
  • The “wise” agreement
    • An agreement that can last in the long term
    • An agreement that improves (or at least does not deteriorate) the relationship between the parties
    • An agreement that respects those that will be directly or indirectly impacted by the consequences of the agreement
    • An agreement that respects the public order (and the interests of minors)


applicable law

The law of February 21st 2005 modifying the measures of the Judiciary Code has introduced a framework for mediation and has recognized the mediator’s profession. It requires that the candidate fulfills certain conditions, notably a training of minimum 90 hours (60 hours basic training and 30 hours of specialized training in civil & commercial mediation or 30 hours in social mediation (labor and workplace mediation)), of which the content is strictly defined by a directive of the Federal Commission of Mediation. These trainings can only be given by Training Centers certified by the Commission.

Once the PMR training completed (which implies the attendance to all of the training sessions and a successful written exam), a document is delivered that must be attached to your certification application file to the Federal Commission of Mediation. The participants remain responsible for their Federal Commission of Mediation certification application file if they wish to introduce one. They also remain responsible to check themselves if they meet the set of certification requirements of the Federal Commission.